Refund Policy

Cancellations & Rescheduling

Sessions can be cancelled or rescheduled free of charge up to 24 hours before the scheduled start time — through your confirmation email, your client account, or by contacting us directly.

Requests made within 24 hours of a session can't be handled through self-service booking — contact us directly at (571) 464-8260 and we'll work with you on the best option.

Refund Eligibility

• • A session cancelled more than 24 hours in advance is eligible for a full refund of any payment already made.
• • A session cancelled within 24 hours of its start time, or a missed session ("no-show"), is not eligible for a refund.
• • Multi-session packages (like the 30-Day Reset or Transformation programs) are refunded on a pro-rated basis for sessions not yet completed, provided the cancellation request meets the 24-hour window above.

How Refunds Are Processed

Refunds for card payments are returned to the original payment method through Square, typically within 5–10 business days depending on your bank. Payments made by other means (cash, bank transfer, etc.) are refunded the same way they were received, or by an alternative method we agree on together.

Payment Timing

Every booking reserves your session immediately, whether or not payment has been completed yet — payment is due any time before the session itself. Nothing is charged automatically; you choose when to pay.

Requesting a Refund

To request a refund, contact us directly: letsGrow Coaching | (571) 464-8260 | info@letsgrowcoaching.com. Include your name and the date of the session in question so we can look it up quickly.

Changes to This Policy

We may update this policy as needed. Changes will be posted on this page with a new effective date.